Terms & Conditions

W Rewards program & redemption are only valid within respective promotion periods, while stock last. Customer is entitled to one W Reward for a designated spending on selected wines in a single purchase, a maximum of 50 W Rewards per transaction. The requirements to earn W Rewards may vary for each program. W Rewards do not apply to purchases of Champagne & Spirits, limited time offer items, redemption items and clearance sale items, and may not be used in conjunction with other promotional offers.

To earn W Rewards, customer must be registered and successfully logged in the Watson's Wine mobile app/ website before payment. Remaining W Rewards will be forfeited automatically after offer period, and no gift redemption can be made. In case of disputes, the decisions of Watson’s Wine shall be final.

Return, Refund and Exchange

1. Return & Refund

For any return & refund cases, customers must return the W Rewards earned/gifts redeemed in the original transaction.  

Case 1: Customers have not used the W Rewards to redeem gifts	Customers need to return the W Rewards earned.
Case 2: Customers have used the W Rewards to redeem gifts	Customers need to return the W Rewards earned; if the customers have insufficient W Rewards balance, they need to return the gifts or pay the value of the gifts at regular price.

2. Exchange

For exchange cases, customers need to exchange the original products with products of the same or a higher value and pay the price difference to keep the W Rewards/gifts earned in the original transaction; if the customers choose to exchange for products of a lower value, they must return the W Rewards earned/gifts redeemed in the original transaction. 

Case 1: Customers exchange for products of the same or a higher value than the original products	Customers need to pay the price difference between the new and original transactions and can keep the W Rewards earned / gifts redeemed.
Case 2: Customers exchange for products of a lower value than the original products and the no gifts have been redeemed with W Rewards	Customers need to return the W Rewards earned.
Case 3: Customers exchange for products of a lower value than the original products and some W Rewards have been used to redeem gifts	Customers need to return the W Rewards earned; if the customers have insufficient W Rewards balance, they need to return the gifts or pay the value of the gifts at regular price.